Who we are
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Comments
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An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
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Cookies
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Embedded content from other websites
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Who we share your data with
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How long we retain your data
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For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
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Where your data is sent
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Privacy Policy
Privacy Policy for Eel Rides Passenger App
Effective Date: 1 January 2025
1. Introduction
Eel Rides (“we,” “us,” “our”) is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Eel Rides Passenger App (“App”).
2. Data Controller
Eel Rides is the data controller responsible for processing your personal data. For questions or concerns, contact us at [email protected] or Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ.
3. Data we collect
We collect and process the following categories of personal data when you use the Passenger App:
3.1 Information You Provide to Us:
- Full name
- Email address
- Phone number
- Payment details (e.g., credit or debit card information)
- Profile picture (optional)
- Contact preferences
3.2 Information Automatically Collected:
- GPS location data (collected with your explicit consent to facilitate ride requests and navigation)
- App usage data, including device type, operating system, and IP address
- Trip data, such as pickup and drop-off locations, trip duration, and fare details
3.3 Third-Party Data:
- Feedback and ratings from drivers
- Payment processing details from our payment partners details
4. How We Use Your Data
We process your personal data to:
- Enable ride booking and connect you with available drivers
- Process payments and provide receipts
- Communicate trip details and updates
- Enhance safety and prevent fraud
- Improve app functionality and user experience
- Address disputes or complaints related to trips
5. Legal Basis for Processing
We rely on the following legal grounds:
- Contractual necessity (e.g., to provide services and process payments)
- Legitimate interests (e.g., ensuring safety and improving our services)
- Compliance with legal obligations (e.g., for tax and financial reporting)
- Your consent (e.g., for location tracking)
6. Data Sharing
We may share your data with:
- Drivers (e.g., your first name, location for pickup, and ratings)
- Payment processors to handle transactions
- Regulatory authorities to meet legal obligations
- Third-party service providers (e.g., cloud storage providers, analytics services)
We do not sell your personal data to third parties.
7. Data Retention
We retain your data as follows:
- Trip-related data: Retained for [X years] for legal and reporting purposes
- Payment records: Retained as required by tax and accounting laws
- Feedback and ratings: Retained as part of your user profile
8. Your Rights
As a user of the Passenger App, you have the following rights under GDPR:
- Access, rectify, or delete your data
- Restrict or object to processing
- Port your data to another service provider
- Withdraw consent at any time (e.g., for location tracking)
- Lodge a complaint with the UK Information Commissioner’s Office
To exercise your rights, contact us at [email protected].
9. Data Security
We protect your data through measures including:
- Encryption of sensitive information (e.g., payment details)
- Secure access controls and authentication mechanisms
- Regular security testing and updates
10. International Data Transfers
If data is transferred outside the UK or EEA, we ensure compliance through:
- Standard Contractual Clauses
- Adequacy decisions
- Other legally recognized safeguards
11. Cookies and Tracking Technologies
The Passenger App uses cookies and similar technologies to enhance functionality and user experience. For more details, refer to our [Cookie Policy].
12. Updates to This Policy
We may update this policy periodically. Changes will be communicated via the app or email.
13. Contact Us
For inquiries, contact:
- Email: [email protected]
- Postal Address: Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ
By using the Eel Rides Passenger App, you agree to this Privacy Policy.
Terms and Conditions for Eel Rides Passenger App
Effective Date: 1 January 2025
1. Introduction
Welcome to Eel Rides (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Eel Rides Passenger App (“App”) and services. By using the App, you agree to comply with these Terms. If you do not agree, you must not use the App.
2. Eligibility
To use the App, you must:
- Be at least 18 years old or the age of legal majority in your jurisdiction.
- Provide accurate and complete information during registration.
- Agree to these Terms and our Privacy Policy.
3. Services Provided
The App facilitates ride-hailing services by connecting passengers with drivers. Eel Rides does not provide transportation services but acts as a platform to enable these connections.
4. Account Responsibilities
- You agree to pay all applicable fares, fees, and taxes for rides booked through the App.
- Payment is processed through authorized third-party payment providers.
- Estimated fares are provided for your convenience and may vary based on factors such as traffic and route changes.
5. Payment and Fares
- You agree to pay all applicable fares, fees, and taxes for rides booked through the App.
- Payment is processed through authorized third-party payment providers.
- Estimated fares are provided for your convenience and may vary based on factors such as traffic and route changes.
6. Cancellation Policy
- Passengers may cancel a ride request before a driver accepts it without incurring charges.
- If a ride is canceled after a driver has accepted, a cancellation fee may apply.
- Eel Rides reserves the right to modify cancellation fees at its discretion.
7. Passenger Conduct
When using the App, you agree to:
- Treat drivers and other users with respect and courtesy.
- Comply with all applicable laws and regulations.
- Not engage in any behavior that may be harmful, abusive, or disruptive.
Eel Rides reserves the right to suspend or terminate your account for violations of these Terms.
8. Limitation of Liability
- Eel Rides provides the App on an “as is” and “as available” basis. We make no guarantees regarding the reliability, availability, or suitability of the services.
- Eel Rides is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the App or services.
- You acknowledge that the contract for transportation services is between you and the driver, not Eel Rides.
9. Intellectual Property
- All content and materials provided in the App are the property of Eel Rides or its licensors.
- You may not copy, modify, distribute, or use any content without prior written consent.
10. Data Protection
We collect and process your personal data in accordance with our [Privacy Policy]. By using the App, you consent to such processing.
11. Changes to These Terms
Eel Rides reserves the right to modify these Terms at any time. Changes will be communicated via the App or email. Continued use of the App constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in London, England.
13. Contact Us
For questions or concerns about these Terms, contact us at:
- Email: [email protected]
- Postal Address: Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ
By using the Eel Rides Passenger App, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
Privacy Policy for Eel Rides Driver App
Effective Date: 1 January 2025
1. Introduction
Eel Rides (“we,” “us,” “our”) is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and other applicable data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Eel Rides Passenger App (“App”).
2. Data Controller
Eel Rides is the data controller responsible for processing your personal data. For questions or concerns, contact us at [email protected] or Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ.
3. Data we collect
We collect and process the following categories of personal data when you use the Driver App:
3.1 Information You Provide to Us:
- Full name
- Email address
- Phone number
- Profile picture (optional)
- Bank account details for receiving payments
- Vehicle information (e.g., registration number, make and model)
- Driver’s license, insurance details, and other compliance documents
3.2 Information Automatically Collected:
- GPS location data for trip routing and tracking (collected continuously during app use with your consent)
- App usage data, including device type, operating system, IP address, and crash reports
- Trip data, such as start and end locations, trip duration, and fare details
3.3 Third-Party Data:
- Results of background checks conducted by authorized third-party providers
- Ratings and feedback provided by passengers
4. How We Use Your Data
We process your personal data to:
- Verify your identity and qualifications to drive with Eel Rides
- Enable passengers to request rides and match you with suitable trips
- Facilitate payments for completed trips
- Monitor and improve app functionality and user experience
- Ensure safety and compliance with applicable laws
- Address disputes or complaints related to trips
5. Legal Basis for Processing
We rely on the following legal grounds:
- Contractual necessity (e.g., to provide services and facilitate trips)
- Compliance with legal obligations (e.g., verifying driver credentials)
- Legitimate interests (e.g., ensuring safety and improving our services)
- Your consent (e.g., for collecting GPS data)
6. Data Sharing
We may share your data with:
- Passengers (e.g., your first name, profile picture, vehicle information, and location during a trip)
- Payment processors for trip payments and driver earnings
- Regulatory authorities to meet legal obligations
- Third-party service providers (e.g., background check agencies, cloud storage providers)
We do not sell your personal data to third parties.
7. Data Retention
We retain your data as follows:
- Trip-related data: Retained for 5 years for legal and reporting purposes
- Financial records: Retained as required by tax and accounting laws
- Background check data: Retained until you cease driving with Eel Rides
8. Your Rights
As a user of the Driver App, you have the following rights under GDPR:
- Access, rectify, or delete your data
- Restrict or object to processing
- Port your data to another service provider
- Withdraw consent at any time (e.g., for GPS tracking)
- Lodge a complaint with the UK Information Commissioner’s Office
To exercise your rights, contact us at [email protected].
9. Data Security
We protect your data through measures including:
- Encryption of sensitive information (e.g., payment details)
- Secure access controls and authentication mechanisms
- Regular security testing and updates
10. International Data Transfers
If data is transferred outside the UK or EEA, we ensure compliance through:
- Standard Contractual Clauses
- Adequacy decisions
- Other legally recognized safeguards
11. Updates to This Policy
We may update this policy periodically. Changes will be communicated via the app or email.
12. Contact Us
For inquiries, contact:
- Email: [email protected]
- Postal Address: Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ
By using the Eel Rides Driver App, you agree to this Privacy Policy.
Terms and Conditions for Eel Rides Driver App
Effective Date: 1 January 2025
1. Introduction
Welcome to Eel Rides (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Eel Rides Driver App (“App”) and related services. By using the App, you agree to comply with these Terms. If you do not agree, you must not use the App.
2. Eligibility
To use the App, you must:
- Be at least 18 years old or the age of legal majority in your jurisdiction.
- Hold a valid driver’s license and appropriate vehicle insurance.
- Provide accurate and complete information during registration.
- Agree to these Terms and our Privacy Policy.
3. Services Provided
The App facilitates ride-hailing services by connecting drivers with passengers. Eel Rides does not provide transportation services but acts as a platform to enable these connections.
4. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials.
- You must provide accurate and up-to-date information.
- You are liable for all activity under your account.
5. Driver Obligations
By using the App, you agree to:
- Maintain your vehicle in a clean, roadworthy, and legally compliant condition.
- Provide courteous and professional service to passengers
- Comply with all applicable laws and regulations, including traffic laws and licensing requirements.
- Not engage in any fraudulent or inappropriate behavior while using the App.
6. Payment and Fees
- Eel Rides will facilitate payment for completed trips, minus a service fee.
- Payments will be processed through authorized third-party providers.
- You are responsible for reporting your earnings and complying with tax obligations.
7. Ratings and Feedback
- Passengers may provide ratings and feedback after each trip.
- Consistently low ratings may result in temporary suspension or termination of your account.
- You agree to provide honest and professional feedback about passengers.
8. Termination of Account
Eel Rides reserves the right to suspend or terminate your account for:
- Violations of these Terms.
- Unsafe or unprofessional conduct.
- Non-compliance with applicable laws or regulatory requirements.
9. Limitation of Liability
- Eel Rides provides the App on an “as is” and “as available” basis. We make no guarantees regarding the reliability, availability, or suitability of the services.
- Eel Rides is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the App or services.
- You acknowledge that the contract for transportation services is between you and the passenger, not Eel Rides.
10. Intellectual Property
- All content and materials provided in the App are the property of Eel Rides or its licensors.
- You may not copy, modify, distribute, or use any content without prior written consent.
11. Data Protection
We collect and process your personal data in accordance with our [Privacy Policy]. By using the App, you consent to such processing.
12. Changes to These Terms
Eel Rides reserves the right to modify these Terms at any time. Changes will be communicated via the App or email. Continued use of the App constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in London, England.
14. Contact Us
For questions or concerns about these Terms, contact us at:
- Email: [email protected]
- Postal Address: Regus 135 Concorde Road, Maidenhead, England, SL6 4FJ
- By using the Eel Rides Driver App, you acknowledge that you have read, understood, and agree to these Terms and Conditions.